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Criteria
Judges will award points for:
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individual or company’s customer service strategy; the
description may discuss any or all of the following elements:
- budgeting for after sales service
- handling concerns and questions
- strategies during construction to eliminate call-backs or defects
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how has the strategy contributed
to the success of the individual or company as a whole
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what distinguishing factors
constitute a superior level of excellence to that normally found within the
industry
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professional development
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creativity in addressing
industry needs
Requirements
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Completed Entry Form. On-line Entry Form and Project Statement
or
click here to print the .pdf
Entry Form to include with your complete submission.
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Project Statement – In no more than
200
words, describe your strategy and explain how it meets the criteria
listed above (bullet form is recommended).
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CD or DVD with
three to six digital images:
- one image with company logo or name;
- up to
five images demonstrating superior service or outstanding workmanship.
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One 8”x10” colour photo
print.
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Three client
references for service provided within the last 24 months. References
could comment on such issues as product satisfaction, closing
procedures, walkthrough, post-occupancy responsiveness, etc.
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A statement that documents the entrant’s
commitment to excellence, through programs such as Total Quality
Management and/or a formal Customer Service Policy.
Optional:
One copy of Customer Service Handbook. |